jilibb Privacy Policy

jilibb is a mobile entertainment platform operated for players in the Philippines, offering sports betting, casino-style games, and related services accessible through your smartphone browser. When you register an account, place a bet, or interact with any part of our platform, you are sharing personal information with us. We act as the data controller responsible for how that information is collected, stored, and used. Our platform is designed with privacy in mind, and we are committed to handling your data with transparency and care. This Privacy Policy applies to all users of jilibb, including registered account holders and visitors who browse the platform without registering. If you have any questions about how your data is handled, you can reach our support team using the contact details provided at the bottom of this page. By continuing to use jilibb, you acknowledge that you have read and understood this policy.

When you create an account with jilibb, we collect personal information including your full name, date of birth, email address, mobile number, and a username of your choice. During the verification process required under Philippine regulations, we may also collect a copy of a valid government-issued ID and a selfie for identity confirmation purposes. When you make deposits or withdrawals, our payment processors collect financial details such as your GCash number, bank account information, or e-wallet credentials — these are handled directly by our trusted payment partners and are not stored on jilibb servers. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. Cookies and similar tracking technologies are used to remember your preferences, keep your session active, and help us understand how players navigate the platform. We do not collect sensitive personal information such as your religion, political views, or health data. All data collection is limited to what is necessary to provide you with a safe, functional, and compliant gaming experience in the Philippines.

The personal data we collect is used primarily to operate and maintain your jilibb account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they are necessary for the safe operation of your account. Your activity data and session logs are used to detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. We may use aggregated, anonymised data to analyse platform performance, improve our games and sports betting features, and develop new services for Filipino players. If you have opted in to marketing communications, we may send you information about promotions, new game releases, or VIP programme updates — you can opt out of these at any time through your account settings. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. All data processing activities are carried out on a lawful basis, including contractual necessity, legal obligation, and legitimate interest.

jilibb does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share your data only with carefully selected service providers who help us operate the platform, including payment processors, identity verification services, fraud prevention partners, and cloud hosting providers — all of whom are contractually required to protect your data and use it only for the specific purpose for which it was shared. In cases where we are legally required to do so, we may disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts of competent jurisdiction. If jilibb undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We may also share data with responsible gaming support organisations where we have identified a player who may be experiencing harm, in order to facilitate access to appropriate help and resources. Any third party that receives your data is bound by strict confidentiality obligations and is not permitted to use it for any purpose beyond what is strictly necessary. We regularly review our third-party relationships to ensure that your data remains protected at every point in the chain.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Technical logs and session data are retained for shorter periods, generally between 90 days and 12 months, depending on the type of data and its purpose. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, but we are required to retain certain records for compliance purposes even after your account is closed. Marketing preferences and opt-out records are retained indefinitely to ensure we honour your communication choices. We conduct periodic reviews of the data we hold to ensure that information which is no longer needed is securely deleted or anonymised. Our data retention practices are designed to balance your privacy rights with our legal and regulatory obligations as a platform serving players in the Philippines.

As a player in the Philippines, you have a number of rights in relation to the personal data we hold about you, in accordance with the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You have the right to object to the processing of your data for direct marketing purposes, and to withdraw your consent to marketing communications at any time without affecting the lawfulness of prior processing. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond to your request within the timeframe required by law. We are committed to making it straightforward for you to exercise your privacy rights and will never penalise you for doing so.

jilibb uses cookies and similar technologies to provide a functional, personalised, and secure experience on our platform. Essential cookies are required for the platform to operate correctly — they keep you logged in, remember your session preferences, and protect against cross-site request forgery attacks. Analytics cookies help us understand how players use the platform so we can improve navigation, game discovery, and the overall mobile experience for Filipino users. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features of the platform. On your first visit, you will be presented with a brief notice about our use of cookies, and you can review this policy at any time for full details. We review our cookie practices regularly to ensure they remain proportionate and aligned with your privacy expectations.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will notify registered users through a notice on the platform or via the email address associated with your account, giving you reasonable time to review the updated policy before it takes effect. The date at the top of this page will always reflect when the policy was last revised. Continued use of jilibb after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should stop using the platform and may request account closure. We encourage you to review this page periodically so you are always informed about how your data is being protected. For any questions about changes to this policy, please visit our FAQ page or contact our support team directly.